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Shipping & Delivery

How It Works

At Black Card Clothing Company, we strive to provide you with the best possible shopping experience, including timely delivery of your orders. Please note the following information regarding our shipping and delivery policies:

  1. Processing Time: Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary, and we appreciate your patience.

  2. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status of your delivery and estimate the expected delivery date.

  3. Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We apologize for any inconvenience this may cause and appreciate your understanding.

  4. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the order total at checkout.

  5. Delivery Issues: In the event of any delivery issues or concerns, please contact our customer service team for assistance. We will work diligently to resolve any problems and ensure that you receive your order as quickly as possible.

  6. Shipping Charges: Shipping charges are calculated based on the weight of the items in your order, the selected shipping method, and the destination address. You can view the shipping charges for your order during the checkout process.

By placing an order with Black Card Clothing Company you agree to the terms and conditions outlined in this Shipping & Delivery Disclaimer. If you have any questions or require further assistance, please don't hesitate to contact us. Thank you for choosing Black Card Clothing Company for your shopping needs.

Return Policy

A Few Short Steps

Thank you for shopping at Black Card Clothing Company. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for the shipping costs of returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@blackcardclothingcompany.

Exchanges

If you would like to exchange an item for a different one, please return the original item following the instructions above and place another order for the item you wish to purchase.

Thank you for shopping with us!

Our Policy

Warranty Disclaimer

Thank you for choosing Black Card Clothing Company. We stand behind the quality of our products and want you to have a positive experience with your purchase. Please read our warranty policy below:

Limited Warranty

We offer a limited warranty on all our products against defects in materials and workmanship for a period of 30 days from the date of purchase. This warranty applies only to the original purchaser and is non-transferable.

What is Covered

Our warranty covers defects in materials and workmanship under normal use. This includes manufacturing defects, stitching issues, and faulty hardware.

What is Not Covered

Our warranty does not cover damages caused by normal wear and tear, misuse, accidents, alterations, or improper care of the product. It also does not cover damages resulting from unauthorized repairs or modifications.

Making a Warranty Claim

To make a warranty claim, please contact our customer service team and provide the following:

  • Proof of purchase (order number, receipt, or invoice)

  • Detailed description of the issue

  • Clear photos showing the defect

Our customer service team will review your claim and determine whether it qualifies for warranty coverage. If approved, we will provide instructions on how to proceed with the return or exchange of the defective item.

Resolution

If your warranty claim is approved, we will either repair or replace the defective item, at our discretion. If the exact item is not available for replacement, we may offer a comparable alternative.

Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective item as stated above. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Us

If you have any questions about our warranty policy or need assistance with a warranty claim, please contact our customer service team.

Thank you for choosing Black Card Clothing Company. We appreciate your trust in our products.

Our Privacy Policy

Your Information Is Safe with Us

  1. At Black Card Clothing Company we are committed to protecting your privacy rights. We deeply appreciate our online customers and visitors and collect information to better serve your buying needs and shopping experience. Black Card Clothing Company guarantees you that we will not sell, rent, or share any of your personal information with any third parties without your consent, except for our affiliates who provide us with the necessary services to process your order. 

  2. At checkout, you will be asked to make an account with us optionally, or you may checkout as a guest. In both cases, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other form of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, processing and shipping orders, sending shipping confirmations, storing credit information, and providing customer service and informing you of new site features, and special offers.

  3. General viewing of our site does not require us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitor's visit. 

  4. When you visit Black Card Clothing Company we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties to provide you with relevant products and advertisements custom-tailored to each visitor. 

  5. Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed. 

  6. By using Black Card Clothing Company you are agreeing to allow us access to your personal information as described in this privacy policy as well as agree to our return policy terms and conditions as described on our site. 

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